Refund & Return Policies
**Effective Date: August 9, 2023**
Welcome to getcowbells.com. We are committed to your satisfaction and believe in the quality of the products we offer. However, we recognize that there may be occasions when you need to return an item or request a refund. This policy is designed to ensure a transparent and fair experience for our customers.
Eligibility for Returns:
You are eligible to return a product if:
The item is damaged, defective, or does not correspond with the description provided.
There is a discrepancy in the quantity of items delivered.
The product’s expiration date has been exceeded upon receipt.
Time Frame for Returns:
Return requests must be submitted within 14 days of receiving the product. We are unable to accommodate requests made beyond this time frame.
Return Process:
To initiate a return, please:
Contact our customer support team at [customer support email] within the 14-day period. Provide your order number and a detailed explanation of the issue.
Await instructions from our support team on the next steps, which will include directions for returning the product.
Return Shipping:
Should the return be due to our oversight (such as damaged, defective, or incorrect items), we will cover the cost of return shipping with a prepaid shipping label. Returns due to other reasons may require you to bear the shipping costs.
Condition of Returned Items:
All returns must be in their original condition, with packaging, tags, labels, and any accompanying accessories intact. Returns failing to meet these conditions may be subject to refusal.
Refunds:
Eligibility for Refunds:
A refund is possible if:
The returned item is received in the required condition and your return request is approved.
An ordered product is unavailable or out-of-stock, and an alternative cannot be provided.
Refund Process:
Upon receipt and inspection of the return, we will process your refund within 7 days. The refund will be applied to your original method of payment.
Non-Refundable Items:
Certain items are exempt from refunds, including:
Gift cards and digital products.
Items specifically marked as non-returnable, such as perishable goods and personalized items.
Customer Support:
For questions regarding our Refund & Return Policy, please contact our customer support team at support@getcowbells.com
We reserve the right to modify this policy at any time, so please review it frequently. Your continued use of getcowbells.com after changes signifies your acceptance of these terms.
Purchases on getcowbells.com are subject to the stipulations of this Refund and return Policy.